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Frequently Asked Questions
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How do I sign up?Our Academy is a selective program, meaning you must go through a screening process before you are allowed to purchase a membership. Here's how to proceed: Apply for the Academy Evaluation here. Our team member will reach out to you shortly. If everything checks out, you will be sent a 3-day evaluation email. Your child will come in for their 3-day evaluation. If our coaches feel as though your child brings the positive energy and impact we are looking for, our team member will then reach out with the results of the evaluations. Once everything is completed, we will send you all the details regarding the membership page. You will be able to purchase a membership then!
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How many times a week is Academy?Showtime Basketball Academy runs year-round Mondays - Thursdays and Saturdays. The amount of classes you attend completely depend on the membership you purchase. View our memberships page for more information.
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What is the difference between Fundamentalist Development and Select & Elite?Our Academy's Fundamentalist Development program is geared towards children under the age of 14 with less than 2.5 years of experience. Overall, it is a more beginner friendly program. Our Select classes are for children between the age of 10-14 with 2.5-5 years of experience. Our Elite classes are for 14+ kids with 5+ years of experience.
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Do you accept drop ins?Yes, we accept drop-ins. Drop-ins can be viewed on this tab.
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Do you accept roll-over classes?There will be no roll-over classes. You only get as many sessions as you pay for per month.
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Do you provide summer camps?We are not providing any summer-camp styled programs. Our Summer programs are geared towards more serious athletes as opposed to week-long daycare camps.
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How do refunds work?Refunds are only available for membership cancellations. Full refunds are given for cancellations within 7 days of the payment. Half refunds are given within 14 days of the payment. No refunds after 15+ days of payment. **Please notify us if you decide to cancel your membership.
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Can I freeze my membership?Yes, you will be able to freeze your membership. However, you will be able to freeze no longer than 3 months. Memberships that are paused more than 4 months in the year will be terminated.
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How do I cancel/suspend my membership?Cancellations can be managed from your side from the "My Subscriptions" tab on your profile. However, we ask that you notify us at least 7 days prior to your child's last class. Suspensions must be done through us. Please email us if you wish to freeze your membership.
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Where can I inquire for business?For inquiries regarding business (NOT student applications), please refer to this link.
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