Question 1

How do I sign up?

Accepted Answer

Our Academy is a selective program, meaning you must go through a screening process before you are allowed to purchase a membership.

Here's how to proceed:

Apply for the Academy Evaluation here.
Our team member will reach out to you shortly. If everything checks out, you will be sent an evaluation email.
Your child will come in for their evaluation.
If our coaches feel as though your child brings the positive energy and impact we are looking for, our team member will then reach out with the results of the evaluations.
Once everything is completed, we will send you all the details regarding the membership page. You will be able to purchase a membership then!

Question 2

What is the cancellation and make-up policy?

Accepted Answer

ACADEMY*
Cancellations With More Than Six Hour's NoticeIf a player cancels a session with more than six hours’ notice, that session will be converted into a makeup session and placed into their makeup bank.Cancellations Within Six HoursIf a player cancels within six hours of the session, that session will be lost unless there is a legitimate reason, such as injury or sickness.Makeup Session LimitsMakeup sessions do not expire while the athlete remains actively enrolled, but each account may only hold a limited number of makeup credits at one time.MembershipMax Makeup Credits AllowedBasic1 makeup creditEssentials2 makeup creditsPlus3 makeup creditsFor example, an athlete on the Essentials Membership may not have more than two makeup sessions in their account at one time. Any missed sessions beyond that limit will not receive additional makeup credits. No-Call, No-ShowsThere will be no makeup session for no-call, no-shows.Showtime Coach CancellationsIf a Showtime coach has to cancel a session, families will be provided with a makeup option within the same week whenever possible.If a makeup cannot be arranged within the same week, families can choose between a prorated session refund or to reschedule the session within the same week.Medical Pause OptionIf an athlete is injured or medically unable to participate for more than two consecutive weeks, families may request a temporary membership pause with written notice.

* These cancellations do not apply to Fundamentalist memberships. Fundamentalists must only provide advance notice if missing a session. There will be no rollover classes, however, makeup classes may be used within the billing period.

Question 3

How do I cancel a session?

Accepted Answer

Visit the Mindbody Client Portal site.
Sign in.
Make sure you're logged into your child's profile.
Go to "My Info".
Go to "My Schedule".
Cancel the session you want.

Now, you've received that session back, which means you will be able to book another session on a different date under "Classes".

Question 4

How do I purchase a drop-in?

Accepted Answer

Visit our Memberships page.
Scroll to the bottom.
Select the drop-in you wish to purchase.

(MAKE SURE YOU ARE LOGGED INTO YOUR CHILD'S ACCOUNT.)

Question 5

How do I cancel/suspend my membership?

Accepted Answer

Membership cancellations and suspensions must be done through us. Please email us if you wish to cancel or suspend your membership.

Question 6

How do refunds work?

Accepted Answer

Refunds are only available for membership cancellations. Full refunds are given for cancellations within 7 days of the payment. Half refunds are given within 14 days of the payment. No refunds after 15+ days of payment.

**Please notify us if you decide to cancel your membership.

Question 7

Do you accept drop ins?

Accepted Answer

Yes, we accept drop-ins. Drop-ins can be viewed on this tab.

Question 8

How do I refer a friend that's interested?

Accepted Answer

If your athlete has teammates, friends, or peers who are not currently enrolled but may be interested in the program, they are welcome to attend one free trial session.
This trial session gives them the opportunity to experience the training environment, meet our coaches, and see if the program is a good fit. It also allows our staff to evaluate whether the athlete is a good fit for the group and program structure.

Frequently Asked Questions